Privacy Policy

Introduction

Cognitio Catalysts ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website cognitocatalysts.ca or make a purchase from us.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect the following types of personal information:

• ·Contact information: name, email address, phone number, and shipping/billing address provided when placing an order.
• ·Payment information: processed securely by Stripe. We do not store your full credit card number, CVV, or payment details on our servers.
• ·Order information: products purchased, order amounts, and transaction history.
• ·Usage data: pages visited, time spent on the site, referring URLs, and browser/device type collected through standard web server logs.

How We Use Your Information

We use the information we collect to:

• ·Process and fulfill your orders, including shipping and delivery.
• ·Send order confirmations, receipts, and shipping notifications.
• ·Respond to customer service inquiries.
• ·Comply with legal obligations including Health Canada Natural Health Products Regulations.
• ·Improve our website and customer experience.
• ·Send promotional communications only if you have opted in (you may opt out at any time).

Payment Processing

All payments are processed by Stripe, Inc. Stripe is a PCI-DSS Level 1 certified payment processor. When you enter your payment details at checkout, your information is transmitted directly to Stripe over an encrypted connection. We never see or store your full card number.

For more information on how Stripe handles your data, please review Stripe's Privacy Policy at stripe.com/privacy.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• ·With shipping carriers (e.g. Canada Post, UPS) to fulfill your order.
• ·With Stripe to process your payment.
• ·With legal authorities if required by law or to protect our legal rights.
• ·With service providers who assist in operating our website, under strict confidentiality agreements.

Cookies

Our website uses minimal cookies necessary for basic site functionality. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Order records are retained for a minimum of 7 years in accordance with Canadian tax law.

Your Rights

Under PIPEDA, you have the right to:

• ·Access the personal information we hold about you.
• ·Request correction of inaccurate or incomplete information.
• ·Withdraw consent to the use of your personal information (subject to legal limitations).
• ·File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at info@cognitocatalysts.ca.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

For any privacy-related questions or requests, please contact:

Cognitio Catalysts
Ottawa, Ontario, Canada
Email: info@cognitocatalysts.ca